Many people, at some point in their working lives, have to have a difficult conversation with someone. It might be about a performance issue or something more personal. It can be with a peer, a subordinate or indeed a boss.
Very often people are anxious about having this conversation. They either avoid it for so long that when they do tackle it it comes as a complete shock to the other party, or they rush at it like a bull in a china shop just to get it over with.
Sarah Lewis, chartered psychologist and author of Positive Psychology at Work’, has ten tip to help produce a good result when you have a difficult conversation to tackle.