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Jeremy Roberts
Laura Tenison
Tony Caldeira
Jennie Johnson
Charlie Mullins
Richard O'Sullivan
Michael Oliver
Debbie Pierce
Julie Meyer
Brian Hay
David Pollock
Steve Purdham

Indian outsourcer announces major Manchester investment

Outsourcing firm Aegis is creating some six hundred call centre jobs in Manchester.

The Indian outsourcing firm specialises in tailor-made back-office functions such as human resources, IT and technology and its new base in the city will be its first in Europe.

Aegis, which is part of the multi-billion pound Essar Group, has more than 50,000 employees across the globe.

According to Aegis’s managing director and global chief executive officer, Aparup Sengupta, the recruitment process has already started.

He told EN that the initial leadership team had been hired and other roles would be filled over the coming months.

Sengupta said if things go well, those 600 jobs could eventually turn into several thousand.

He explained that his visit today was his first to Manchester and that he could “feel the energy” the city gives off.

“When you look at Manchester in terms of business, what you are looking at is the oral ecosystem of support, which is administration, Government, infrastructure and how they talk to each other and what support networks they have.

“In Manchester there was an inherent hunger and entrepreneurial zeal that was demonstrated to us, which is why we decided to open a base here,” Sengupta added.

Sir Richard Leese, leader of Manchester City Council, said Aegis followed on from other companies that have located in Manchester.

He said the city had a very good track record of bringing in foreign investment.

“There were lots of other cities that wanted this investment and it shows Manchester can compete with the best in Europe, not just on price, but actually on quality.

“For Ageis quality was probably the most important ingredient that Manchester had to offer,” Sir Richard concluded.

The new base will be located in Piccadilly Gardens and is expected to be fully operational by the end of the year.

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